We have a 5-year warranty on our products. You will need to file a valid warranty claim & ship the item back to us for inspection. Upon inspection, we will verify the defect and replace, free of charge. Any claims made outside our 30-day return policy will not be eligible for a full refund, only replacement.
What isn’t covered?
1. Products that were exposed to natural effects - corrosive water conditions, fading or discoloration, exposure to harmful unanticipated chemicals or substances.
2. Cost of expenses to repair, install, or replace product due to workmanship of the contractor/installer.
3. Products that were damaged by acts of nature - adverse weather conditions, tornado, earthquake, flooding, etc.
4. Products where the defect is caused by evidence of tampering or misuse, installed incorrectly, misapplication, not installed in accordance with building and plumbing codes, or reused.
This warranty applies to Hippohose products. In no event shall we or the manufacturer be liable for damages, including property or personal. Nor will we be liable for any amounts above the original purchase price of defective items.