Refund policy

Hippohose Return Policy

Without our customers, we wouldn't be in business. We promise to do our very best to deliver an amazing product and customer experience. Rest assured, we will do what it takes to correct any hiccups along the way!

Returns

We have a 30-day return policy for qualified purchases. To be eligible for a return, your item must be proved to be defective or unused and in its original packaging within 30 days of purchase. You’ll need to submit a return request with your name, order number, and reason for return. To start a return, you can contact us here.

If your return is approved, we’ll send you instructions on how and where to send your item. Items sent back without a return form will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Upon approval, you’ll automatically be refunded the amount paid for the product, less shipping, on your original payment method. Refunds can take up to 3-10 business days, depending on your bank or credit card company.

Important Information

  • Items returned without Proof of Purchase will not be refunded, but may be eligible for store credit.
  • You are responsible for paying the shipping costs with regard to the item(s) you wish to return.
  • Original shipping charges are not included in the refunded price.
  • If items are returned after our 30-day return policy, we will not be able to accept your return and a refund will not be credited to your account.
  • Only regular priced and sale items may be returned. Clearance items cannot be returned.
  • Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return.

Please inspect your order upon delivery and contact us right away if the item is defective, damaged, or if you received the wrong item.

Returning Damaged or Defective Item

We apologize if you have received a damaged or defective item and will gladly resolve this issue as soon as possible. Damaged items will not be refunded if it's clearly the fault of the purchaser and not a manufacturing or shipping defect.

Please note: All damaged/defective merchandise must be reported within 30 days of your order's ship date. If we are notified of your damaged item(s) after this time frame, we will be unable to process your request.

If you are reporting a damaged/defective item, please follow the instructions below to receive a refund or replacement:

  1. Contact us and let us know of your issue. Be sure to have your order number ready and a Customer Advocate will be happy to assist you!
  2. Once you have contacted us, you can return your item.
  3. If possible, Hippohose will replace your item immediately. If you prefer a refund, the item will need to be returned to us first and your refund will be processed upon receipt of the merchandise.

Returning a Wrong Item Received

We apologize if you have received an incorrect item and will gladly resolve this issue as soon as possible.

Please note: All incorrect merchandise must be reported within 30 days of your order's ship date. If we are notified of an incorrect item(s) after this time frame, we will be unable to process your request.

If you are reporting a wrong item received, please follow the instructions below to receive a refund or replacement for your item:

  1. Contact Us, and let us know of your issue. Be sure to have your order number ready and a Customer Advocate will be happy to assist you!
  2. Once you have contacted us, you can return the incorrect item.
  3. If possible, Hippohose will replace your item immediately. If you prefer a refund, the item will need to be returned to us first and your refund will be processed upon receipt of the merchandise.